Safety is our top priority which is why we’ve identified age-specific jumping times. You must book within the time and ages restrictions. All time slots have a capacity, so it’s best to book early to make sure you get to experience all the fun! Please note, parents are required to be IN the bounce house with children under 7; parents must purchase a ticket for the same time slot as your child. Ticket pricing listed below is the advance price. If tickets remain, “Day Of” tickets will increase in price and would be available for purchase both online and onsite. ($10 for 6 & under, $15 for all over 6). If tickets are listed online as sold out, then no day of tickets are available.
TODDLER SESSION (3 & under)
This session is designed for toddlers and babies accompanied by adults. The session entertainment will reflect this.
- Who can go? Any children aged 3 and under and their parents/caregivers.
- Who can’t go? Children aged 4 or above. Unaccompanied children. Adults who are not accompanying children
- Special Rules? Socks must be worn at all times on the inflatables.
- Every attendee, both adults and children, requires a paid ticket to bounce on the inflatables.
- Very young infants that will be worn whilst on the inflatables do not require a ticket
JUNIOR SESSION (6 & under)
This session is designed specifically for smaller children and is usually less boisterous than those sessions involving older kids.
- Who can go? Any children aged 6 and under and their parents/caregivers
- Who can’t go? Children aged 7 or above. Adults who are not accompanying children
- Special Rules? Socks must be worn at all times on the inflatables
- Every attendee, both adults and children, requires a paid ticket to bounce on the inflatables
- Children aged 6 and under must be accompanied by a paying parent/caregiver with their own ticket
BIGGER KIDS SESSION 1 (12 and under)
This session caters for all children aged 12 and under and their parents/caregivers. We advise that this session can sometimes be too boisterous for smaller children and recommend they attend our Junior or Toddler sessions.
- Who can go? Any children aged 12 and under and their parents/caregivers
- Who can’t go? Adults who are not accompanying children
- Special Rules? Socks must be worn at all times on the inflatables
- Every attendee, both adults and children, requires a paid ticket to bounce on the inflatables
- Children aged 6 and under must be accompanied by a paying parent/caregiver with their own ticket
BIGGER KIDS SESSION 2 (15 and under)
This session caters for all children aged 15 and under and their parents/caregivers. We advise that this session can sometimes be too boisterous for smaller children and recommend they attend our Junior or Toddler sessions.
- Who can go? Any children aged 15 and under and their parents/caregivers
- Who can’t go? Adults who are not accompanying children
- Special Rules? Socks must be worn at all times on the inflatables
- Every attendee, both adults and children, requires a paid ticket to bounce on the inflatables
- Children aged 6 and under must be accompanied by a paying parent/caregiver with their own ticket
ADULT ONLY SESSIONS
This session caters for anyone aged 16 and over and the entertainment reflects this.
- Who can go? Anybody aged 16 or over
- Who can’t go? Anybody aged under 16
- Special Rules? Everyone MUST behave like an overgrown child!
WHAT TIME SHOULD I ARRIVE?
Please aim to arrive around 30 minutes before the session you have purchased tickets for and head to our check-in tent. We’ll quickly check your tickets so please have these printed or ready to show on your cell phone. We’ll then exchange your tickets for wristbands so you’re ready to enter your session at your scheduled time.
WHAT IF I'M LATE TO MY SESSION?
Showing up late to your session will not prohibit you from being able to enter, however your session will not be extended further than the original ending time. Additionally, if you miss your allotted Bounce House timeslot you will not be able to join another one.
WHO CAN TAKE PART IN THE BIG BOUNCE? IS THERE AN AGE LIMIT?
Anyone aged 0-100 is welcome! But to keep everyone safe we’ve split each session into different age groups. ‘Toddler Sessions’ are exclusively for parents/caregivers with children aged 3 and under (ages 0-3). ‘Junior Sessions’ are for kids aged 6 and under (ages 0-7). Their parents/caregivers can join them too although they will also need to buy a separate ticket. ‘Bigger Kids‘ sessions have the same rules but for children aged 15 and under (ages 0-15), while ‘Adult Only Sessions’ are open to anyone aged 16 and over. Please read the ‘Session Types’ menu above for a full list of ticket details and rules.
DO ALL CHILDREN NEED ACCOMPANIED BY AN ADULT?
No. Only children aged 7 and under must be accompanied into the inflatables by a paying parent/caregiver with their own ticket.
I'M A PARENT, DO I NEED A TICKET?
It’s free for parents to attend the event with their children. However, if you want to enter any of our inflatable attractions along with your children you will require your own individual ticket. Simply purchase an additional ticket to the same session/time slot that your kids are attending.
For safety we do require that any kids 7 & under are accompanied into the inflatables by a paying parent/caregiver with their own ticket.
IS THERE A MINIMUM AGE LIMIT?
Only on the Adult Only Sessions where everyone must be aged 16 or over. At every other session there is only an upper age limit, not a lower age limit. This is to avoid splitting families up who have children with varying ages. However, we do ask parents/caregivers to be mindful of the potential hazards associated with allowing their smaller children into a session designed for older children. We run a safe event and we have multiple staff working throughout our event to ensure safety and good behavior. However, children will be children and we strongly recommend that children aged 4-6 attend our ‘Junior Session’ and children aged 3 and under attend our ‘Toddlers Session’.
HOW LONG DOES EACH SESSION LAST?
Please see your ticket and corresponding timeslot for details.
WHAT DO I NEED TO WEAR TO TAKE PART?
Bouncing and having this much fun in the outdoors will require some energy. So we suggest you dress in something to keep cool. The only restrictions we have are ‘no shoes’ and ‘no bare feet’. We require each participant to have their own pair of socks. If you happen to forget socks, we will have a limited amount of socks available for purchase on a first come, first serve basis.
Comfort is key! As the weather is unpredictable – we suggest wearing knee length pants or full length trousers whilst you bounce! We strongly encourage participants to apply sunscreen if the weather dictates this.
WHAT GOES ON INSIDE THE BIG BOUNCE?
Inside the bounce house we have inflatable activities and challenges (basketball hoops, obstacle runs etc), inflatable chill out areas (big boats, oversized sofas, palm trees etc), inflatable animals and characters for you to grab a photo with, slides, ball pits and all manner of awesome entertainment.
WHAT GOES ON OUTSIDE THE EXPERIENCES?
We will have food and drink available for purchase. We will have seating areas available in Festival Park to chill-out before or after your bounce session. So, come down early and make a real day out of all that we have to offer.
CAN WE COME AS SPECTATORS?
While it won’t be possible to spectate on what’s going on inside the bouncer everyone is welcome to come down to our site and no ticket is required to enter the grounds. We’ll have various food vendors and seating available for those with or without a ticket. Tickets will only be required if bouncing on the inflatables.
DO WE NEED TO BE SUPER-FIT TO ATTEND?
Absolutely not. The Big Bounce experience can be as high energy or as low energy as you want. Come in and jump around, or chill out on one of our inflatable sofas the whole time, watching the world bounce by. It’s entirely up to you!
CAN WE TAKE PART IN THE BIG BOUNCE IF IT'S RAINING?
Big Bounce America is a rain or shine event and we won’t let some light rain stop the fun. We recommend checking the local weather report in advance of your session and dressing appropriately.
The safety of our customers and staff comes first and in the case of thunderstorms, heavy rain, strong winds or other adverse weather conditions that would pose a risk we reserve the right to postpone, reschedule, cancel or alter elements of the event or individual sessions. We keep a close eye on the weather ahead of our events and will communicate any changes as soon as we can to ticket holders via email, and on the Facebook event page. In the event that your session is cancelled due to inclement weather, we will work with you to re-schedule your timeslot or refund your money.
WON’T IT GET TOO HOT IN THE SUN?
The Big Bounce America event is an outdoor event that takes place mostly during the summer months. Therefore, on sunny days, we advise all participants to dress appropriately, stay hydrated and apply sunscreen. We have some shaded areas throughout the site.
CAN I TAKE A CAMERA INSIDE THE BIG BOUNCE?
WILL THE EVENT BE EXACTLY AS ADVERTISED?
Our goal is always to deliver the full ‘Big Bounce’ experience. On rare occasions this may not be possible due to unforeseen logistical issues. In these circumstances we reserve the right to alter, substitute or withdraw individual elements of the event. Where possible we will communicate this in advance.
CAN I BUY TICKETS ON SITE OR ARE THEY ONLY AVAILABLE ONLINE?
To guarantee your spot we recommend purchasing in advance online. Sessions can completely sell out in advance of the event. If a session is sold out online this means it is full. No more tickets will be available on-site on the day
CAN I GET A REFUND ON A PRE-PURCHASED TICKET?
All sales are final, and we cannot refund tickets unless a refund is due in accordance with our weather & date change policy. Please contact [email protected] in the event of any significant plans changing that will prohibit you from attending the event and/or with any questions regarding your ticket.
CAN I TRANSFER MY EXISTING BOOKING TO A DIFFERENT SESSION?
Subject to availability, you absolutely can. Contact our ‘ticket inquiries’ department at [email protected]
Please include the following:
- Name and Email address you used to book your order
- The session day and time you would like moved into
- The bounce house slot start time you would like moved into
I’LL BE WEARING MY INFANT, DO THEY REQUIRE A TICKET?
Very young infants that will be worn/in a carrier whilst on the inflatables do not require a ticket.
DO I NEED TO PRINT TICKETS OR CAN I SHOW THEM ON MY PHONE?
If you have access to a printer we recommend printing your tickets as this will speed up your check in process, but so long as you can show your email receipt or tickets on your phone you will be good to go!
MY EVENT WAS CANCELLED OR POSTPONED, WHAT HAPPENS NOW?
If your event has been cancelled or postponed you will have received an email outlining your options. If one of those options allowed you to request a refund, rest assured that we are working through these and will notify you when the refund has been processed. If you chose to keep your tickets, new tickets for the rescheduled date will be issued soon.
CAN I TAKE A CAMERA INSIDE THE BIG BOUNCE?
We have no problem with you taking your own camera phone in with you. Just keep it safe and secure though as these have been known to fly out the pockets of over enthusiastic bouncers!
HOW OFTEN ARE THE INFLATABLES CLEANED?
We care a lot about cleanliness and have a strict cleaning protocols in place. Attractions are cleaned between each session with special attention paid to high touch points. There is a more thorough deep clean carried out on a daily basis as well as ongoing specialist cleaning treatments applied regularly.
IS THERE A WEIGHT LIMIT?
There is no weight limit on our inflatables. Whatever the weight, we can take it!
I’M PREGNANT. CAN I STILL BOUNCE?
Whilst we do allow those who are pregnant to take part, you do so at your own discretion. Be mindful that the surface of any inflatables can be unpredictable, and you may lose your footing at points.